Figaro at IT Park

Having visited IT Park many times, this was our first time to visit Figaro IT Park Branch. Since we already had a hearty dinner, what we wanted was to chill and relax and talk and while away the boring Saturday night.

We hurriedly ordered our drinks. Since the night was dry and I felt a needed a cold drink, I ordered Figaro's Summer Frost at Php 125.00 each - Peach Lychee Sunrise flavor. My hubby and his aunt ordered Watermelon Grape Breeze flavor. The rest were something with coffee which we were not into.

As we whiled away the time, we enjoyed our stay while sipping the cold drink. At first my hubby complained that there was plastic in his drink. We just ignored his comment and continued to talk and chat about many things. Then his aunt also stopped and complained she had plastic in her frost. She showed us the plastic thing straight from her mouth and placed it on the table. That's the time my hubby said he had many of it and pointed at where he placed on the table. Of course we were now alarmed. I for one since I also have peach lychee frost. I was extra careful to check if there was one but luckily I did not find anything. We called the server and told him to check what's wrong why there are plastic in the drinks and showed him the bits of plastic. And guess what he said - "Oh its from 'generation' - our supplier of ice. don't worry we'll them of your complain." And with that, he left as if nothing happened. We were speechless. Speechless that the complaint was taken as casually as that, and speechless that it was as if nothing happened.

We decided not to ruin our night and instead decided to proceed somewhere else. But only after taking photos as "proof" of this incident.



If you know somebody who works or is connected with Figaro, any branch, please tell them to be more vigilant on preparing whatever they serve to the customers. Also, until now I cannot believe what a very good customer service they have. I thought Figaro was of high standard. Now, I believe otherwise.